What are your thoughts about online reviews?
You can only really be sure of the credibility of a review or testimonial if you can contact or verify it with the person who wrote it. So be wary of reviews that can not be validated. For the most part, builders endeavour to do the right thing by the client, but things can and do go wrong. Building a home involves complex processes that can be costly if not clearly understood. Negative client reviews do not always present both sides of a story. The best advice is to measure these accordingly and completely independently with the help of an unbiased industry expert.
The builder we have spoken to will not let us put a pool in until after handover.
What do your builders do?
This is a case of the builder not being the ‘right fit’ for the client. This is one of the key reasons we work with a range of builders. As no two clients and no two builds are the same, it is important that we have the ability to find the right builder for you. One that offers a degree of flexibility best suited to your build. In a scenario like this, we simply choose a builder who will allow you to install a pool before handover at no additional cost. Our testimonials are proof the level of flexibility that NHBB can offer you.
independently with the help of an unbiased industry expert.
Why do NHBB have over 90 builders on your books?
It narrows down very quickly when you take into consideration the variables like: whether a builder builds north or south, availability and workload, type of product, builder’s margins and cost of variations clients may wish to make. But ultimately, the more choice in builders, the better we are able to find the perfect match for you and your new home project. Many clients wish to source and supply some of their own fittings and appliances, something many builders will not allow. So with more builders on our books we can offer you more flexibility.
Do builder’s margins vary,
How do I find out how much a builder’s margin is?
Absolutely, builder’s margins can vary considerably. There is no regulatory restriction on the margins a builder can apply. However, a builder is legally obliged to disclose their margins to a client, if asked. Given that some builder’s margins are in excess of 30% - 75%, it pays to ask the question. NHBB have pre-negotiated fixed and fair margins with our builders and guarantee you will not pay more than 20%. It’s all part of our Transparency Policy.
What happens to your service after we sign with a builder?
We stay in full contact with you and even conduct regular site meetings to ensure the builder delivers on all outcomes, this is one of the keys to our success.
What’s the main difference between a private and project builder?
Most project homes are built by a supervisor, with lots of jobs on the go at one time. The private builder is a registered builder working on only a few jobs at a time. The other thing is margins, timeframe and quality is generally a lot different.
Can we nominate our own trade or supplier/ contractor?
Yes you can, that said with the project builders this is not always possible due to processes they have in place.
What interior design services do you offer and what does it cost.
We have a range of independent interior designers and the rates vary depending on the scope of work. Most of our builder offers this service free of charge; it depends on the product you build. Be careful, this is not a regulated industry and the standard of qualifications can vary greatly.
Why do some builders not respond to negative reviews online?
How a builder responds demonstrates how they view customer service.
Some builders are resorting to citing privacy statements to avoid responding to bad reviews. There are always two sides to a story and not easy for a builder to avoid a slagging match. Whether it’s a good review or a bad one, validating the source is important.
How important are building awards?
Awards are an acknowledgement of quality workmanship from industry peers and clearly demonstrate the ability of each homebuilder. With the judging criteria is getting tougher every year, builders are being asked to deliver on a number of levels in order to win.
Should I ask how financially secure my builder is?
Yes absolutely! Ask the question and confirm they are up to date with paying major suppliers. From our experience, unpaid supplier bills are the first indication that something may be wrong. Remember, they will ask you to do the same to get indemnity insurance!
How do you really know what the builder’s time frame is going to be?
A builder’s track record will reveal any shortcoming. The only way to assess a builder’s reliability is by reviewing the current and past clients.
Why do some builders give holidays and airconditing for free worth thousands of dollars?
Quite simply… It’s not free! Some air conditioning companies will do a package for 4-5K per home if the builder guarantees a set number of sales. The builder puts the base amount in the home and tells you its fee, but in the end you’re still the one paying for it.
Should a builder tell me what they are paying their trades?
Yes. It’s a clear way to know if you are going to get a quality home, if a trade is getting squeezed on a rate, it will show in the quality of their work. How good a job do you think they are going to do?